Balfour
Balfour Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 1 review; consumers are mostly dissatisfied while 80% would likely recommend. Recent comments range from "Stay away" to requests for replacements.
Key Takeaways for Future Customers
- Check Balfour reviews and confirm timelines before ordering to avoid delays.
- Expect limited help from customer service and verify billing and refund policies up front.
- Prepare for possible issues with special orders, repairs, or auto-ship/membership processes.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and unclear shipping status.
- Product defects, delayed replacements, and unresolved refunds.
- Payment declines despite available credit and confusing ordering workflows.
Positive Feedback
Reviewers value a diverse product selection and the company’s heritage products like class rings and frames.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating from 1 review; consumers are mostly dissatisfied while 80% would likely recommend. Recent comments range from "Stay away" to requests for replacements.
Key Takeaways for Future Customers
- Check Balfour reviews and confirm timelines before ordering to avoid delays.
- Expect limited help from customer service and verify billing and refund policies up front.
- Prepare for possible issues with special orders, repairs, or auto-ship/membership processes.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and unclear shipping status.
- Product defects, delayed replacements, and unresolved refunds.
- Payment declines despite available credit and confusing ordering workflows.
Positive Feedback
Reviewers value a diverse product selection and the company’s heritage products like class rings and frames.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Site difficult to use and customer service representative has limited knowledge.
Very bad!! Not being able to see all the images is definitely a factor. Customer service representative was of no help to decide on what package to choose.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI keep trying to make a payment and have a 600 credit line but keeps dealing why is this happening ....this happens to all my purchases I have tried to make
Declining for what reason? I have a 600 credit line. Not only have I tried this time, but on several other orders, I have tried to make.
Preferred solution: Payment split
User's recommendation: 5
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bowling Green, Kentucky
Terrible company with terrible service
- - Ordered a college ring in April.
- - Was told 2-3 weeks on May 17 and again today.
- - Charge processed in about 60 seconds.
Ordered a college ring in April. Called on May 17 to ask for the status.
Was told it would be about 2-3 weeks. Called again today and was told again, about 2-3 weeks. It didn't take over 60 days to charge my credit card.
It probably only took about 60 seconds. Cannot say it enough - this is the worst company and customer service ever.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lexington-Fayette, Kentucky
Terrible company with terrible customer service.
- - Charged in April 2024 for a diploma frame and ring.
- - Glass arrived chipped; replacement promised but plexiglass sent.
- - Refund not received.
Ordered a diploma frame and class ring for my son. My credit card was charged in April 2024.
However, when received, the glass in the frame was chipped. I called and was told they were waiting on their supplier. I later received an email saying replacement glass would be sent.
Subsequently, I received a piece of plexiglass. I asked for a refund, but still do not have it.
Preferred solution: Full refund
User's recommendation: Stay away from this company
Round Rock, Texas
No shipping information, unhelpful procedures.
- - Paid for a yearbook but no book yet.
- - Customer service says they have no shipping info; only the school has it.
I paid for my kido to get her first year book. Less than a week and a half before the end of the school year and I still have no book.
I called the customer service number to get help. I was informed they they have no shipping information and that only the school has that. You figure when you pay for a product the company that makes them should know when they plan on sending them. I wasn't able to understand the person who I was talking with as he sounded like he was drunk.
So I asked to talk to someone else. Was told there was no one else around. At this point I asked to speak to someone in management and was told there was no one. I said I would wait till someone else could talk to me that I could better understand and was put on hold for about 5 min till I got kicked back into the call que.
Lo and behold another person answered. I could understand them better and they said they have no shipping information on their product and the school should.
As someone who has worked in inventory asset management this seems to be a ill run company with no useful information. Why even have someone answer the phone if they can't provide you with a simple shipment date.
User's recommendation: Use caution when buying from this company
Simpsonville, South Carolina
Check on repair status of returned ring that had been repaired with incorrect insignia.
- - Returned a ring with the original insignia; they installed an incorrect one and agreed to replace it on return, but I'm still waiting after 9 wks.
Sent ring back with insignia that had fallen out. They didnt use the insignia I returned but instead installed a beautiful, but incorrect insignia.
I called and expressed concern and it was agreed that it was a mistake and would be replaced with the correct insignia upon return.
I returned approximately 9 weeks ago. I am now waiting on the return.
User's recommendation: Not sure since we included the actual insignia.
Stone Mountain, Georgia
Replace
I have lost my class ring of 1977. Potts Camp High School.
It was sterling silver with a floating 77 in blue stone J.M.D. under side
User's recommendation: Yes . just want to see if I could get a replacement I'm sorry I just got on the wrong site. I loved my class ring. I apologize if I said anything
Lake Jackson, Texas
Stone broke in class ring and missing ston
- - There is a crack in the stone and a small stone is missing.
- - It has only been worn for a few months.
- - I have to pay for return shipping.
There is a Crack in bug stone and one of the small stones going around is missing she only been wearing a few months. I made her wait til her school ring ceremony. Plus I have to pay for return shipping.
Columbia, South Carolina
Ordering ring for current year impossible
- - Updating the year dropdown to include this year is described as impossible.
- - Bought as a graduation gift; service said this is the current process.
How difficult is it to update the year dropdown to include the current year? Evidently impossible.
So, the process is I have to order the ring with the year from last year (2022), then email a customer service rep to update the year to this year (2023).
I bought the ring because it was a graduation gift for my son and the only jeweler associated with the school, but I was steamed the whole time because of this. And customer service was "Unfortunately, that is our current process."
User's recommendation: Just be ready to do extra work if you order through the website.
Ayer, Massachusetts
Order ring
Cannot reach the Balfour rep for my high school, Valley Forge Military Academy, to discuss a special order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bedford, Texas
Status of my son's ring
- - No status email received for my son's class ring.
- - Order number shows not found.
- - Son is Tyrique Freeman; school is Woodlawn Leadership academy.
I haven't received an email or anything on the status of my son's class ring. Every time I put in the order number it says not found.
Can you please tell me the status of it. He goes to Woodlawn Leadership academy, name is Tyrique Freeman.
- No contact about product at all
Preferred solution: Deliver product or service ordered
Ayer, Massachusetts
Could not reach customer service
Could not reach customer service - on several attempts - wanted a special order ring of my high school / college
User's recommendation: No follow-on customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ashburn, Virginia
Order update on college graduation stole
- - The order is said to ship in a few days.
- - May is here and the son's graduation is next week.
- - They need it by the 12th and are asking for help.
Ive inquired on this order and they keep telling me that its shipping in a few days
We are now in May -
My sons college graduation ceremony is next week and still waiting to receive it!
Im frustratedneed to have it by the 12th any possibilities??
Assistance would be much appreciated!
EF
User's recommendation: Order 4 months in advance!
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