Contact Balfour Customer Service
Balfour Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 225-3687
Balfour Emails:
Customer Service
High School Grad Products, Letterman, Rings - Championship, Rings - College, Rings - High School and Announcements - High School, Rings - Military, Rings - Repairs, Yearbooks - High School and College, Military Books
Legal
Privacy Inquiries
collegeannouncements@balfour.com
Announcements - College
Balfour Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Balfour Customer Service Rating
3.8 out of 5
Contact Method Distribution
79% phone, 21% email
Most Popular Balfour Phone Number
1 (800) 225-3687
Most Popular Balfour Email Address
collegerings@balfour.com
Average Hold Time
From 3 to 5 minutes
Average Calls duration
2 minutes
Call Volume by Day
View full overview ›
Balfour Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Balfour Customer Service Rating | 3.8 out of 5 |
| Contact Method Distribution | 79% phone, 21% email |
| Most Popular Balfour Phone Number | 1 (800) 225-3687 |
| Most Popular Balfour Email Address | collegerings@balfour.com |
| Average Hold Time | From 3 to 5 minutes |
| Average Calls duration | 2 minutes |
| Overall Customer Sentiment | Mostly neutral |
| Common Reasons for Contact | Request for information, return/ replace, shipping and delivery |
| Issue Resolution Rate | Medium (50% reported full resolution) |
| Customer Effort Score | Low Effort |
| Prepare before the call to Balfour | First and last name, address or zip code or email |
Call Volume by Day
Contact Information
Balfour Website:
Balfour Help Center:
Corporate Office Address:
Balfour
1550 West Mockingbird Lane
Dallas,
Texas
75235
United States
Other Info (opening hours):
Mailing Address:
Ring Loss Protection Plan Dept.
P.O. Box 149056
Austin, TX 78714-9056
7211 Circle S. Road
Austin, TX 78745-6603
Summary of Balfour Customer Service Calls
61
TOTAL
CALLS
CALLS
01:38
AVG CALL
DURATION
DURATION
50%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Balfour?
Request for Information Question:
- “I’m calling to check whether it is possible to get my school seal (The University of Chicago) on the side of my ring.”
- “Status of ring repair”
- “Check on repair status of returned ring that had been repaired with incorrect insignia.”
Shipping and Delivery Question:
- “Ring size”
- “Ring resizing”
- “Tracking my package”
Product/ Service Question:
- “Stone broke in class ring”
- “Purchase a ring”
Return/ Replace Question:
- “Replacement”
- “To receive guidance for a ring repair / replacement.”
- “Replace state championship ring”
Payments and Charges Question:
- “Payment”
Employment Question:
- “I haven't received my paycheck from 5/20/22”
Other Question:
- “1963 Lafayette College class ring needs to be repaired”
- “Repair”
- “Grad photos”
Compare Balfour Customer Service To
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Balfour